Refund Policy (Online purchases)
Refund Policy (Online purchases):
Allow up to 2 days for our customer service to reach you. All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive a returned product within 30 days, we will issue a full refund, less any shipping charges and a 10% disposal/restock fee. Your acceptance of the terms of purchase means you agree to and understand the refund policy. Allow up to 15 days for processing refunds.
Physical store purchases:
Customer may receive a full refund when returning unused, unopened products, within 7 days of purchase. Proof of purchase necessary. Customers may receive a full refund if product suffers from a manufacturer defect within 7 days of purchase. Proof of purchase necessary.
Damage Due to Freight or Shipping:
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact us and provide detailed information, images preferably, for any product damaged during shipping within that time. Please include a full description of the damages to the product. Allow up to 15 days for processing refunds due to shipping damage.
Refund Contact info:
Baldrock Hemp Farms, LLC